Flight Data Management, Inc.

eTARS Passenger Technical Specifications

Self Administered

eTARS is 99 percent self administered. This means that all external tasks are carried out without assistance from airline personnnel.

Self administered task are:

Passengers Using The On-Line Applications
Travel Agencies
Corporate Customers
Frequent Flyer Program
Other Airlines Reservations
All On-Line Operations
Accounting Data Input
Data Archiving

Key Design Considerations

Simplicity of navigation
Minimisation of the performance, storage and server, requirements
Minimal client software required - just a browser
Clean screens with minimal clutter
Database and data integrity using session data and database transactions
Simplicity of applications, to enable them to be quickly and easily understood

Passenger Reservation

Flights

Unlimited Active Date Range
Unlimited Number Of Fares and Rules
Unlimited Number Of Flights
Stand-By
Wait Listed
Block Booking
Re-Accommodation
Groups
Tours
Prepaid Tickets
Unaccompanied Minors
Overlapped Flights And Change Of Gage
Seat Assignment
Flight Start And Stop Dates

Fares

Each Fare/Class Of Service have their own or shared rule definitions

Fare Pricing based on Class of Service

Fare Pricing based on time periods

Date Sensitive Fares

Pricing based on tariffs/perorations agreed to with Travel/Tour Agencies, Corporate Customers and other airlines

Tariffs and perorations are handled separately and are used in producing the final ticket pricing.

Nested

Prime And Subordinate

By Station
Broadcast

Fare Definition Tool:

Origin
Destination
Fare Basis
One-way Amount
Round Trip Amount
Discount Or Fares For:

Children
Infants
Seniors
Students

IDxx Fares For Employees/Vendors/Other Airlines
Currency
Advanced Purchase
Minimum Stay
Maximum Stay
Season Start Date
Season Stop Date
Reservation Booking Code
Fare Application - Fares Available for: Airline or Travel Agencies or Corporations or All
Rule Number
First Travel Date
Last Travel Date
First Sale Date
Last Sale Date
Day Of Week Applicability
Outbound Blackout Start Date
Outbound Blackout Stop Date
Inbound Blackout Start Date
Inbound Blackout Stop Date

Currency Support

IATA NUC (Neutral Unit Of Currency)
Bank Rates
Selling Currency
Exchange Rate Handling

Weather

Departure Processing

Counter And Gate
Seat/Boarding Passes
Walk-Ups/No-Shows/Stand-By/Block/Group
Bar Codes Support For Boarding Pass Reading At Counter and Gate
IATA Computer Generated Baggage Tags
IATA Computer Generated Boarding Passes
Unaccompanied Minors
Wheel Chair/Special Needs
Cargo
Baggage
Pets
Support of ARINC MUSE and SITA CUTE

Arrival Processing

Baggage
Lost/Damaged Baggage
Unaccompanied Minors
Pets
Wheel Chair/Special Needs
Cargo

Passengers

On-Line Booking System

Payment By Credit Card

On-Line Check-In
Special Meals/Special Needs
Ability To Cancel/Delete Reservations
Ability To View and Update Personal Records
Ability To View Itinerary and eTickets
Ability to Print:

Itinerary
eTickets

Flight Following
Frequent Flyer Program
Password Look-Up
Password Protection Of Personal Data
Pay Ahead Account - Allows Booking From Account

Travel Agents

On-Line/Interlined Booking System
On-Line Check-In
Special Meals/Special Needs
Ability To Cancel Reservations
Ability To View and Update Personal Records
Ability To View Itinerary and eTickets
Ability to Print:

Itinerary
eTickets

Flight Following
Frequent Flyer Program
Password Look-Up
Password Protection Of Personal Data
Booking Report At Agency Or Agent Level
Travel Agents, With Airline Approval, Can Use The System To Book Reservations on Other CRSs
Individual Agent sign-on IDs and Passwords
Agency Available Activity Report:

By Agency
By Agent

Agency Payment To Airline Methods:

BSP
Client of Agency Credit Card
Invoice - With Airline Approval
Cash - With Airline Approval

Special Defined Fares For All or Individual agencies
Individual Agency Commission Amount/Percentage
Agency Active Period - Forever or Date Range
Airline Broadcast Messages To All or Individual Agencies

Corporate Customers

On-Line/Interlined Booking System
Agency Payment To Airline Methods:

Credit Card
Client of Agency Credit Card
Invoice - With Airline Approval
Cash - With Airline Approval
Pay Ahead Program

Individual or All Discount Percentage/Amount
On-Line Check-In
Special Meals/Special Needs
Ability To Cancel Reservations
Ability To View and Update Personal Records
Ability To View Itinerary and eTickets
Ability to Print:

Itinerary
eTickets

Flight Following
Frequent Flyer Program
Password Look-Up
Password Protection Of Personal Data
Company Employees Can Book Reservations Using the Corporations, Account, If Allowed

Flight Operations

Inventory Handling At Schedule Change
Passenger Manifest
Pre-Flight Passenger Manifest
Weight And Balance
Scheduled And Extra Section Handling
Flight Messages
Display/List All Flight Schedules
Change Flight Times, Aircraft Assigned and Number Of Passengers for selected Flights On Selected Days And All Associated Segments
Bulk/Selected Move Passengers Between Flights
Block Flights, On A Per Day Basis
Duplicate Passenger IDs
NTOC Report
Flight Filing
Flight Following
Display/List Passengers Without Valid Flights
PIL, PSM, PTM and Generation And Handling
Flight Messages to individual Or Selected Stations, Selected Departments
Define Aircraft Characteristics/Limitations
Open/Close Check-In And Boarding
APIS
CAPS
Black List Control

Flight Control

Define IATA City Codes
Define Segments
Define Flights
Overlapped Flights And Change Of Gauge
List Flights
Define Fares And Fare Rules
Define Flight Taxes, Charges And Fees
Define Special Charges, Golf Clubs, Etc.
Publish To OAG and ATPCO

System Interlining

Host Other Airlines
Other Airlines Inventory Support
Host Travel Agents
Other Airlines Inventory Support
On-line And Interline Connections

For Hosted Airlines
For Airlines You Have Contracts With

Advice Of Schedule Change To Other Airlines
Advice Of Schedule Change From Other Airlines

IATA Messaging

Standard Telex Messages
Standard SSR Messages
Connection Handling
Aircraft Change
Boarding Reconciliation
Auto Rentals
Hotels
Flight Filing
PIL, PSM, PTM and Generation And Handling

Security

No Credit Card Numbers Are Stored In The System
APIS - Advanced Passenger Information System
CAPS - Computer Assisted Passenger Screening
Bag Matching
Black Listed Passenger Support
System

All Data Transfer is Encrypted
Data Base

Double ID and Password To Access
Records All Transactions Showing Who And When
Behind Firewall

Employees

Password and Used Identification Sign-On
Reports and Data Are Limited to Station Assigned To Employee With Ability To Allow Some Employees Access To All
Each Employee Can Only Use/See the Applications They Need To Do Their Assigned Work
Employees Can Change Their Password And ID

Each Transaction In The System Is Achieved Showing Who and When It Was Done
Passengers Are Given The Option To Password Protect Their Personal Data

General

IATA Standard Tickets, eTickets Or Ticket-less Operation
Curb Check-In, Full Sky Cap Support For Ticket-less Environment
Credit Card/Debit Card/Check/Address Verification On-Line At Any Location
Internal Airline eMail, Any Airline Location To Any Location
Internet eMail, unlimited users
Airline Revenue Accounting

Reports

Flight Inventory
Flight Manifest
Flight Profitability
Flight Boarding List
Advanced (Any Time Period) Booking Report
Bank Reconciliation Report
Ad Hock Reports
On-Line Booking Report Showing:
Number of Booking Per Hour By Flight
Revenue Booked By Hour By Flight
Total Calls Into Reservation System By Hour
Total Number Of Passengers Booked Per Hour
Total Revenue Per Hour

Languages

English
Spanish
French
We Will Add Any Language As Long As The Airline Provides The Translation

Training

On-Line Training Mode