How To Prodeed

If you are interested in our products and want to continue here are the steps as we envision them.

If you provide us with basic information about your company we will prepare a detailed proposal for you at no cost and no obligation to you. We can do this in one working day at your request.

If you would like to continue, in order for use to be able to understand who you are and what your needs are we will ask that you tell us:

• Who you are? If you have web site please let us see it.
• What country or countries are you or will you operate in?
• Are you new or currently operational?
• What is the size of your company in terms of ships/vessele, passengers per month, expected growth, etc.?
• Are you a passenger or cargo nautical company, or perhaps a combination of these?
• How many ports will you sail from and to?
• Provide us any special requirements that you might have.

With this information we will be able to determine your needs now and in the future. These questions can can be answered by a telephone call ( +561 459-5402 USA ) or via an email to us.

Installation

We can install the complete system in one day, this does not mean you can use it in one day unless you supply us the information needed to define completely your operation. If you are well prepared you can be on-line in 3 to 5 days.

Training

To start up you or your employees do not need to be educated on our products. When we do the installation we will load all ships, fares, rules, baggage charges, etc. so that when we turn the system over to you it is operationally turn-key.

There are training courses for your agents, travel agents and corporate customers contained in the system. Each major area has help text that graphically shows you how the function works and how to use it.

We provide complete training at your or our site at no cost to you. This training takes from one to two weeks depending on the depth that you want. If we are required to train at a location other than one of our locations your company must pay for our travel and living expenses. There is never a charge for education itself as long as we are installed at your company.

The classes are divided into groups so each area of your companu is trained on their area. Each area is covered in two days. Accounting takes 3 days. Only your help desk and supervisory personnel should attend all classes.

If we are training locally at your company we are available to train the travel agents and corporate customers in their use of the system.

On-going support

We impose a reoccurring monthly mandatory maintenance charge for use of our products. This charge is in the contract and does not change. Other than the start-up and installation payments there are absolutely no other charges to your company. The exception is if we have to travel for your company you must pay the travel and living expenses.