Description

The maintenance contract provides the following support to your company:

1. 7/24/365 problem resolution with a live person, this includes update request for emergency fares schedules, etc..
2. Proactive problem determination. eRES monitors every operation to assure that the data being used is within limits, is viable and appropriate. eRES monitors every operation to insure it is completed correctly. If there is a soft or hard error a message is formatted and sent to the eRES maintenance departments. The deviation is analyzed immediately and a resolution put into place without the user, in most cases, being aware there was a deviation. The eRES maintenance departments are strategically located in time zones around the world so 24 hour surveillance is maintained.
3. All updates and version are installed at no additional cost to your company.
4. Any modification requested, if we can use it on other nautical companies, is done at no cost.

   If the change is unique to your company, then we will put in place a fixed rate contract based on US$65.00 per hour.

5. We will update your flights, fares, rules, weight and balance definition, aircraft definition, conversion rates, baggage charges, charges, cargo rates, cargo rules or anything else that needs to be done to maintain your company. This makes your installation turn-key in that all you have to do is to define what you want and we make it work.

   We provide to you all of the tools to do it yourself if you want to.

6. Education is free as long as you come to one of our locations. If we need to travel to your location then you must pay our moving and living expenses.
7. On site personnel is provided at no charge for the first three months after we install. Your company is responsible, for our employees, for their travel and living expenses.

   If you wish to keep our employees at your location after the three month period, you are responsible for a negotiated salary and their living and travel expenses. In this case you are responsible for any necessary documentation required by your local government.

   Under no circumstances are you allowed to hire our employees directly as your employee.

Payment

The maintenance contract is mandatory, it protects your company as we will keep the system up-to-date and error free. It protect us as we know exactly what is installed at your company, which makes it easier to maintain.

But of importance it is how we charge you for the use of our system. The charge for the maintenance contract is a monthly re-occurring payment and other than the start-up and installation payment the maintenance charge is the only payment you have to make to us.